(i) Why cannot you send a shipping QR code on the date service termination is requested, not 36h after service is terminated? People move to different states regularly, and taking a clumsy box with you on a plane is a nuisance. I will be researching new Fiber providers ASAP. That is great customer service and a great way to keep your customers from going to another Fiber Provider in the area. That is a complete money grab and sneaky revenue model by Google Fiber. It did not matter how many Google Fiber Employees told me I didn't need to return the equipment and that I was still an existing customer. The Google Fiber Rep put me on hold and later said there was nothing he Google could do for me since the sent me an email saying I needed to return the equipment. I called Google Fiber Customer Support and explained the situation and how I was told by multiple reps at Google Fiber that I didn't have to return the equipment. I received an email from Google Fiber saying that I needed to return my old equipment back to Google Fiber by 60 Days (July 31st 2023) or I would be charged $70 per unit, with a total of $140. The New Google Fiber works great at my new house. I notified and canceled the Google Fiber Service at the old house and was not informed that I needed to return the old equipment back to Google, especially since I was told multiple times by different reps at Google Fiber and the fact that I was still a paying customer for my new house. He said that I could discard the old equipment.
I again asked if I needed any of the old equipment for the new house? The Google Fiber Installer again said no I do not need any new equipment since I was getting new equipment installed. I met with the Google Fiber Installer at my new house for the installation of the new Google Fiber equipment.
0 kommentar(er)
